Over 20 years of hospitality experience; 15+ years corporate education, training and organizational development (Oakwood Worldwide, Irvine Company, Four Seasons, Hilton, Starwood/Westin hotels) at mid- to senior management level; 10 years public education / classroom teaching; CA teaching credential (career technical (hospitality / tourism / sales & marketing) and adult education); fluent French and Spanish and accomplished Japanese. Specialties: Esports (club) + education (curricula) creation and installation and support for middle school through college level + online / remote / incarcerated / home-schooled students; Enterprise-level process improvement, lean and operational change strategies; sales process creation / reinvention; Duty of Care initiative (start-up/blue sky through execution / implementation / roll-out); hotel operations management; Forbes 5-Star/AAA 5-Diamond hospitality SOP creation and implementation (divisional culture to front-line execution); hotel start-up / opening experience (USA and international); extensive organizational development, acculturation, training curriculum development, instructional design and deployment (multiple, diverse disciplines and applications); peer, supervisory and management coaching and counseling and leadership development; licensed Miller Heiman instructor (Blue Sheet SSO / Pipeline / methodology); licensed MAGIC facilitator (Communico, Ltd.)